Terms and conditions

These terms and conditions define the rules and regulations for the use of the Canto da Sakura store website, under the responsibility of Rita Pinto, based in Póvoa de Santa Iria, with individual identification number nº 248874896.

By accessing this website, we assume that you accept and agree with these Terms and Conditions and Privacy Policy in full. Do not continue to use Canto da Sakura if you do not accept all the conditions described on this website.

Canto da Sakura reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions to check for any changes or updates.

Product and Content Information

Canto da Sakura informs Customers of the characteristics, descriptions, images or videos of each product/service on each page made available. Canto da Sakura will do everything possible to ensure that the information presented about the product does not contain typographical errors, which will be corrected as quickly as possible whenever they occur. If the customer purchases a product that has characteristics different from those presented online, they have the right to terminate the purchase contract under the applicable legal terms.

All information about price, products, specifications, promotional actions and services may be changed at any time by Canto da Sakura .

Pre-Orders

For products that are in pre-order, the Customer will have to pay in full for the order.

After payment is made, the Customer will not be able to cancel the order, request a refund or return/exchange the product. If it wishes to do so, Canto da Sakura will not refund the amounts paid, a fact that the Customer expressly recognizes and accepts.

The dates indicated for the arrival of pre-orders are estimates provided by suppliers and are merely indicative, and Canto da Sakura cannot be held responsible for their delay or this being grounds for withdrawal/cancellation by the Customer.

If the product is canceled by the manufacturer, or the supplier runs out of stock, Canto da Sakura will refund the total amount paid to the Customer, with the latter not having the right to any additional compensation.

For more information, read our Pre-orders Conditions .

In stock at Supplier

The products in stock at supplier are not in stock in the store and as such will have to be ordered from our suppliers/distributors.

The Customer will have to make full payment for the order for it to be processed, with the estimated delivery time being 1 to 2 months. However, delays may occur on the part of suppliers, with situations that may exceed a 2-month wait. In these cases, the Customer will be informed of any changes or delays that may occur during the processing of the order.

This type of order consists of a personalized order for the interested Customer, which will make it impossible to cancel, request a refund or return/exchange the product.

If the Customer wishes to do so, Canto da Sakura will not refund the amounts paid, a fact that the Customer expressly recognizes and accepts.

When placing an order with the supplier, the Customer acknowledges and accepts these conditions.

If the supplier runs out of stock, Canto da Sakura will refund the total amount paid to the Customer, without the latter having the right to any additional compensation.

Backorder

Products that are available on backorder are products subject to confirmation by the supplier regarding their availability, with no expected delivery date and may take a month or several.

When purchasing backordered products, the customer agrees to wait as long as necessary for delivery.

For the order to be processed, the customer will have to pay in full.

This type of order consists of a personalized order for the interested Customer, which will make it impossible to cancel, request a refund or return/exchange the product.

If the Customer wishes to do so, Canto da Sakura will not refund the amounts paid, a fact that the Customer expressly recognizes and accepts.

When placing the order in backorder, the Customer acknowledges and accepts these conditions.

If the supplier runs out of stock, Canto da Sakura will refund the total amount paid to the Customer, without the latter having the right to any additional compensation.

Pricing

The prices shown on the website are expressed in Euros and include VAT at the legal rate in force on the date of payment of the order. Shipping costs are added to the price of the products, which will be displayed at check-out.

Purchase Conditions

Placing Online Orders:

To make purchases on the Canto da Sakura website, the customer can register by filling out the available form, and registration is not mandatory to make purchases on the website. However, it is recommended that you register so that you have access to all the orders you have placed on the website and so that you can obtain all the information associated with the order more easily. Once registered, simply add the desired items to the shopping cart. To complete the order, you must follow all the purchase steps, including the shipping method. When confirming the order, you accept the prices and description of the products available for sale, as well as these Terms and Conditions.

Product availability:

- In stock: Products are available for immediate shipping.

- In stock at supplier: Products are not available in store. Products ordered from the supplier have an estimated delivery time of 1 to 2 months. However, situations may occur where the waiting time is longer (mentioned above).

- Pre-order: Products in pre-order have the expected launch date in the description. These dates are indicated by the supplier and are merely indicative, subject to change, and resolution is beyond our reach. As such, we cannot be held responsible for delays that may arise.

- Backorder: Products available in backorder are subject to confirmation by the supplier regarding their availability, with no expected delivery date.

NOTE: The stock in the Canto da Sakura online store is the same as that in the physical store, so stock outs may occur, detected after the customer has completed the order. The same may happen to products in stock or ordered from the supplier. In these situations, Canto da Sakura undertakes to contact the customer as soon as possible in order to refund the amounts that have been paid.

Payment methods:

Canto da Sakura offers the following payment methods:

- MB Way;

- ATM;

- Bank transfer.

After payment is completed, the customer will receive an email confirming that the order has been paid.

If the customer chooses to pay by bank transfer, it is recommended that proof of payment be sent to the email loja@cantodasakura.pt, with reference to the order number, so that it can be processed more quickly.

Cancellations/Refunds:

The customer can exercise their right to freely terminate the contract, in accordance with the terms of Decree-Law No. 24/2014 of February 14, without additional costs and without the need to give a reason.

The customer may return the order, in part or in full, for a period of 14 days from the date of receipt of the order. In order to exercise their right to free resolution, the customer must contact us via the following email: geral@cantodasakura.pt.

Returned products will only be accepted if they are in their original packaging, with their respective manuals and accessories immaculate. The product must be completely intact, without any signs of use, damage or opening, for the return to be made. Together with the returned product, you must attach the purchase invoice.

Canto da Sakura reserves the right to refuse returns that do not comply with these conditions.

Return shipping costs are the responsibility of the customer and are not refundable.

Returns, exchanges, refunds or cancellations of personalized products (includes orders for products from the supplier and Backorders) and pre-sale products are not accepted .

Changes and variations in the figures, such as color, design, small stains or scratches are not considered defects or damages for claim.

For more information, see our Refund Policy .

Responsibilities

All products and services sold by Canto da Sakura are in accordance with Portuguese law.

The customer, when using this website, undertakes to provide personal data and correct addresses, not to use false identities, being responsible for the maintenance, confidentiality and activity originating from the account created on Canto da Sakura .

Canto da Sakura declines any responsibility if any data provided by the customer is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or eventual non-delivery, being the customer's responsibility if this happens.

Canto da Sakura is not responsible for any losses caused by interference, interruptions, computer viruses, operating system disconnections or any other problem that prevents access and proper functioning of the online store.

Intellectual property

Loja Canto da Sakura is a registered website and the service provided is the responsibility of Rita Pinto. The content, domain, information present and made available on Canto da Sakura are the property of Rita Pinto. All content on this website is protected by copyright and cannot be used or reproduced without prior approval from Canto da Sakura.

Cookies Policy

We use cookies. By using the Canto da Sakura website, you consent to the use of cookies in accordance with the Canto da Sakura privacy policy. Most of today's interactive web sites use cookies to enable us to retrieve user details for each visit.

Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those visitors. Some of our affiliates/advertising partners may also use cookies.

For more information see our Privacy Policy .

Claims

The Customer may submit their complaints via email geral@cantodasakura.pt or through the physical complaints book in the store or the electronic complaints book.

Applicable law

This contract is subject to Portuguese law and current legislation.

Last updated: February 2024